Terms and conditions

Last updated : January 1, 2024

Please read these terms and conditions carefully before using Our Service.

Our company 

WATCHASER LUXURY TRADING DMCC

Registration : DMCC195777
Licence : DMCC-872871
Etablishment card : 2/6/1038338

Licence activity : Watches & Clocks & Spare Parts Trading

Company adress : Level 1 - Jewellery & Gemplex 3 - Dubai - UNITED ARAB EMIRATES

Phone : +971 56 135 3274
E-Mail : contact@watchaser.com

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


Definitions

For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Country refers to: United Arab Emirates

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to WATCHASER LUXURY TRADING DMCC, DMCC Business Center Jewerly & Gemplex 3 - Dubai - UNITED ARAB EMIRATES.

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Service refers to the Website.

  • Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

  • Website refers to WATCHASER, accessible from https://www.watchaser.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Products 

WATCHASER LUXURY TRADING DMCC buys and sells luxury watches from major Swiss brands anywhere in the wolrd. Our company works with private and professional customers.  We are not an official dealer for the products we sell and have no affiliation with the manufacturer. All brand names and trademarks are the property of their respective owners and are used for identification purposes only.

Identity Check 

When selling or buying back a product, WATCHASER LUXURY TRADING is entitled to ask the client for various documents in order to verify the identity of the client as well as his address of residence, proof of funds.

We may also require for professional clients company registration documents, confirmation of address, identity of directors and majority shareholders, proof of funds. All his information is requested in order to protect us from any possible fraud and identity theft. 

WATCHASER LUXURY TRADING DMCC is entitled to validate the documents listed above with government authorities, third party companies, banking companies. Our company is also entitled to keep the documents to protect it in the event of litigation and fraud.

Authenticity of our products

We do our best to protect our customers from counterfeit items, non-genuine parts, papers, boxes, warranty cards. We keep all of our data relating to product purchases in the event of a dispute. We will be forced to turn against the sellers of its counterfeit and non-original products to compensate our customers for the resale value of the product. 

Suppliers and sellers of articles, whether professional or private, from WATCHASER LUXURY TRADING DMCC has acquired products are obliged to sell authentic and original products. In the event of non-reimbursement by our suppliers and private or professional sellers of non-authentic products within 4 days, WATCHASER LUXURY TRADING DMCC will take legal action to recover the funds relating to the sale of fraudulent products in order to be compensated up to the acquisition value.

Prices

The prices on our website may change depending on the market price. Commercial proposals are subject to change. Our advisors do their best to offer you competitive prices. 

Payments methods

You can pay for your items via bank transfer, cash and cryptocurrencies. WATCHASER LUXURY TRADING DMCC is not responsible for any input errors in the writing of our banking information as well as the incorrect input of a crypto address.

Our company reserves the right to take the necessary steps before shipping or hand-delivering the product in the event of fraudulent suspension of payment or representing a risk for WATCHASER LUXURY TRADING DMCC.

Deposit sale

Our customers have the possibility of putting their articles in deposit sale with our company. After checking the good condition and the authenticity of the products, we issue a contract relating to the sales deposit. We agree with the customer on a target price, a minimum sale price and a maximum period after which the product will be returned to the customer.

In case of sale of the article the seller will receive an invoice and will collect the amount of the sale less our commission on his account within 7 days of receipt of the funds relating to the sale of the article. The seller will have the possibility of recovering his article at any time with a notice of 7 days by mail or e-mail provided that the sale of the article is not in progress. In the event of non-sale of the item by the deadline entered in the sales deposit contract, the seller will have two options: extend the duration of the sales deposit or recover the product. The seller cannot claim compensation from WATCHASER LUXURY TRADING DMCC in the event of the item not being sold.


Installments

The WATCHASER LUXURY TRADING DMCC company requests deposits for a specific watch order. A deposit invoice will be sent to the customer. Our company has a period of 45 days from the date of receipt of the deposit to buy the ordered item. In the event that we are unable to find the item ordered within 45 days, you will be offered to extend this period or to have the value of the deposit refunded to your account without compensation from our company.

Shipment 

WATCHASER LUXURY TRADING DMCC ships all of its products via the following shipping companies: Fedex, Dhl, Malca Amit, Ferrari, Aramex, UPS, Brinks, Swiss Post, TNT. All of our shipments are insured to the value of the item. Shipping costs are included in your product invoice. Shipping takes place after one hundred percent payment of the item.

Shipments are delivered against signature. In case of loss of package the transport company will conduct an investigation. WATCHASER LUXURY TRADING DMCC will not advance funds for reimbursement of lost items. Once the dispute is closed with the transport company, if compensation takes place, we will collect it from the transport company and then revert it to the customer within 14 days after receipt of the funds on our account.


The company WATCHASER LUXURY TRADING DMCC is not responsible for refunding the funds if the transport company has judged that the dispute is unacceptable and unfavourable. In this case, the customer will not be able to return to WATCHASER LUXURY TRADING DMCC and will not be able to claim a refund. The customer will have to return to the transport company in question in charge of the shipment of the package, our company will be able to send him all the information relating to the shipment.

Returns of products

A consumer can legally return goods to the seller if they are faulty or not as described. The customer has a maximum of 14 days to send us the article in question. We accept returns of new unworn items only within 14 days from the date of purchase. We do not accept returns of pre-owned products. Return costs are the responsibility of the customer. Shipping must be insured for the value of the item and the package delivered against signature. 

The funds relating to the return of the article will be paid into the customer's account within a maximum period of 14 days. This time corresponds to the analysis time of the returned product and to ensure that it is indeed the same item that we had shipped and to ensure that it does not represent additional defects: traces of wear not present when shipping the product from our warehouse. 

Partners and customers 

Partners and clients of WATCHASER LUXURY TRADING DMCC are obliged to maintain the confidentiality of our commercial agreements, verbal exchanges, textual exchanges.

 

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.


Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.


Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.


Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.


"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.


Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.


Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.


United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Import tax

Import and duty taxes are the responsibility of the customer. WATCHASER LUXURY TRADING DMCC is in no way liable for taxes related to the importation of products to which the company's customers may be subject. No return can be accepted for reasons of payment of taxes during and after importation.

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.


Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.


Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Marketplaces

WATCHASER LUXURY TRADING DMCC also sells its products on various global marketplaces. The general conditions of sale above are also applicable for our customers using the marketplace on which we sell our products.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

By email: contact@watchaser.com