Delivery Methods

At Watchaser, we take utmost care in ensuring that your watch arrives safely and securely. We offer reliable delivery options that guarantee your satisfaction. Rest assured that your watch is always insured at it's full value throughout the shipping process, providing you with peace of mind.

Shipping and Tracking When you place an order with Watchaser, we provide you with a unique tracking number to monitor the progress of your delivery. This allows you to stay informed about the whereabouts of your watch at all times. Additionally, our shipping partners offer a signature requirement upon delivery, ensuring that your package is received by you or an authorized recipient.

Delivery Times We understand the importance of prompt delivery. Depending on the destination country, our delivery times typically range from 2 to 15 days. We strive to deliver your watch as quickly as possible, while ensuring that it reaches you in perfect condition.

Alternate Delivery Address We recognize that you may want to have your watch delivered to a different address than your billing address. At Watchaser, we accommodate this request to provide you with a seamless shopping experience. During the checkout process, simply specify the desired delivery address, and we will ensure that your watch is sent to the correct location.

Trusted Shipping Partners To guarantee reliable and efficient delivery, we collaborate with renowned shipping companies such as Swiss Post, EMS, DHL, and MALCA AMIT. These reputable carriers have a proven track record of handling valuable items with utmost care and security. You can trust that your watch will be in good hands throughout the shipping process.

Taxes and customs fees. All our prices include Swiss VAT at the rate of 8.1%. VAT refund is not possible. The buyer is solely responsible for any additional customs and VAT costs relating to the regulations of the country of delivery. We do not accept returns and refunds in case of additional customs fees. Customers outside Switzerland are responsible for import taxes and duties : online calculator.

Virtual Video Presentation For a truly personalized shopping experience, we offer a unique service upon request. Prior to shipping, we can arrange a video call to present the watch to you virtually. Our knowledgeable team members will showcase the watch's features and answer any questions you may have, ensuring complete satisfaction before it's shipped to you.

At Watchaser, we understand that some customers may prefer the convenience of online payment combined with the flexibility of picking up their purchased item in person. That's why we offer an additional option for you to pay for your order online and collect it at one of our boutique locations.

Online Payment with In-Store Pickup When you place an order on our website, you can choose the "In-Store Pickup" option during the checkout process. This allows you to pay for your item securely online using your preferred payment method. Once your payment is confirmed, you can visit one of our store to collect your watch.

Simple and Efficient Process Our in-store pickup service ensures a seamless and efficient experience. After selecting this option, our system will provide you with the necessary details, including the boutique location and the timeframe for pickup. Our dedicated staff will ensure that your watch is ready for you upon your arrival.

Expert Guidance and Assistance When you visit our boutique for pickup, our knowledgeable staff will be there to assist you. They can provide expert guidance on the features of your watch, answer any questions you may have, and ensure that you are completely satisfied with your purchase.

Combining Convenience and Personalized Service The online payment with in-store pickup option allows you to enjoy the convenience of online shopping while still benefiting from the personalized service of our physical boutiques. You can avoid shipping wait times and have the opportunity to interact with our team directly, providing you with a unique and tailored experience.

We encourage you to take advantage of this convenient option if you prefer to pay for your item online and collect it in person to try and see the product. At Watchaser, we are committed to offering you flexible and secure payment methods, along with a personalized shopping experience.

At Watchaser, we strive to provide exceptional delivery services that meet and exceed your expectations. We prioritize the safety and security of your watch, while offering convenient options and personalized touches. Shop with confidence, knowing that your watch will be delivered to you in a timely and secure manner.